Support

How can we help?

The basics first, then answers to common questions. Still stuck? Email support@trekbattles.com.

The basics

How does TrekBattles work?

TrekBattles turns your daily steps and workouts into a collectible creature game. Everyone starts with an egg. Log 500 steps and it hatches into a partner you name. Your walks, runs and workouts then grow it: steps build Stamina, runs build Speed, long workouts build Endurance and daily streaks build Spirit.

Each creature has its own collectible card. Race in a weekly group, win cards from other players, and battle your friends with your deck.

Who it's for

Who is TrekBattles for?

Anyone who likes to walk, run or hike and wants a reason to keep going. You do not need to be fast. Groups are matched by activity level, so a casual walker races other casual walkers, and runners race runners.

  • Walkers and runners who want more than a step counter.
  • Friends and families who like to compete or cheer each other on.
  • Collectors who enjoy rare cards, foil and badges.

For players aged 13 and up.

Devices

Which phones and watches work?

The beta is live on Android, and iPhone is coming soon. TrekBattles reads steps and workouts from your phone's health data: Health Connect on Android and Apple Health on iPhone.

TrekBattles works with Google Health, and on Android you need it. Google Health is free and counts your steps with your phone. It saves them to Health Connect, and TrekBattles reads them from there. Google Fit, Fitbit, Samsung Health and Garmin apps also work, because they save to Health Connect too.

Smart watches that sync to those services work too, because the data arrives through your phone's health app. You choose what to share and can stop at any time.

Launch

When can I play, and is it free?

The beta is live on Android now: get it on Google Play. The iPhone version is coming soon, and we will post news on the blog.

You can earn coins just by being active. A small number of optional items, such as change tokens, are bought with real money. Full details will be announced at launch.

More questions

Common questions

What are weekly groups?

Each week you can join a group of up to 15 players at about your activity level. Everyone races for the week by steps or running distance. Finish higher for better odds of collecting another player's card, and the top three can turn their card foil.

How do battles work?

Challenge a friend and your cards go head to head, stat by stat. Win and you take a copy of their card. Your creature's mood matters too: a happy, active creature fights harder than a tired one.

What are badges and events?

Badges mark milestones like your first 10,000 steps or a 100-day streak, and some give your creature a permanent boost. Monthly challenges and seasonal events have their own badges. See what is running on the Activities page.

Is the artwork AI-generated?

Yes. Much of the creature, card and background art is AI-generated. Our Terms of Service explain more.

I forgot my password

On the app's sign-in screen, tap "Forgot password" and follow the link we email you.

My steps are not showing

On Android, make sure Google Health (or another step-tracking app such as Google Fit) is installed and recording your steps, and that TrekBattles is connected to Health Connect. Then use Sync now to refresh.

How do I delete my account?

See how to delete your account and data. You can do it in the app in a few taps.

How is my privacy protected?

You can keep your profile private, turn off friend requests, block other players, and delete your account and data at any time. Players aged 13 get a random public name, no photos and a private profile by default. Read our Privacy Policy for the details.

How do I report a player, a photo or a name?

You can report a card photo or a creature name in the app. Reports go to our moderators, who can remove content and take action on accounts. For anything urgent, email us with the player's username.

Still need help?

Email support@trekbattles.com from the address on your account and tell us what happened.

Email support